Frequently Asked Questions

Placing an order is simple. Browse our shop, select your products, and add them to your cart. When you're ready, proceed to checkout. We use Shopify's secure checkout — you can pay via UPI, credit/debit card, net banking, or other supported methods. You'll receive an order confirmation email as soon as payment is successful.

Orders can be modified or cancelled within 2 hours of placement, provided they have not yet been dispatched. Please write to us immediately at support@thavare.com with your order number. Once an order has been handed over to our courier partner, we are unable to make changes.

In the rare event of a payment failure with a debit to your account, please do not retry the payment immediately. Amounts debited for failed transactions are automatically reversed to your source account within 5–7 business days by your bank or payment provider. If the reversal does not appear after 7 business days, contact us at support@thavare.com with your transaction reference.

Yes, completely. All payments on Thavare are processed through Shopify's PCI-DSS compliant payment infrastructure. We do not store or have access to your card or UPI details at any point.

Standard delivery across India takes 3–5 business days after dispatch. Express delivery (available for select pincodes) takes 1–2 business days. Orders are typically processed and dispatched within 1–2 business days of placement. You'll receive a shipping confirmation email with your tracking link as soon as your order is on its way.

A flat shipping fee of ₹79 applies to all orders. We deliver pan-India via trusted courier partners. Orders are typically dispatched within 1–2 business days and delivered within 3–7 business days.

Currently, Thavare ships across India only. We are actively working on expanding to international markets. To be notified when international shipping launches in your country, follow us on Instagram.

We offer a 7-day return window from the date of delivery for eligible products. To be eligible for a return, the product must be unused and in its original, sealed packaging. Due to hygiene regulations and the nature of skincare products, we are unable to accept returns on opened or used items.

To start a return, email us at support@thavare.com within 7 days of receiving your order. Include your order number, the product(s) you wish to return, and the reason for return. Our team will review your request within 1–2 business days and send you a return authorisation along with pickup instructions.

Once we receive and inspect the returned product, your refund will be processed within 2–3 business days. The amount will be credited back to your original payment method within 5–7 business days from the date of processing. You will receive an email confirmation once the refund has been initiated.

Yes. All Thavare formulations are rooted in Ayurvedic principles — each ingredient is chosen for its traditional role in skin wellness and is backed by modern clinical research. We do not use harsh chemicals, synthetic fragrances, or parabens. Our products are specifically formulated for active skin — skin that sweats, moves, and faces environmental stressors daily.

Our formulations use naturally derived, clinically validated actives and are designed to be gentle on all skin types. However, if you have a known skin condition, allergy, or are currently under dermatological treatment, we recommend doing a patch test before full application and consulting your dermatologist. Ingredients are clearly listed on each product page.

Store all Thavare products in a cool, dry place away from direct sunlight and heat. Avoid leaving products in your car or near humid areas such as bathrooms with poor ventilation. Once opened, most products have a shelf life of 6–12 months — the PAO (period-after-opening) symbol on each pack indicates the recommended use-by period.

Absolutely. Thavare is proudly cruelty-free. We do not test on animals at any stage of product development, and we only partner with ingredient suppliers who share this commitment. We are working towards full vegan certification across our range.